Industry Leading Features

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Top of the Line Features

Your mind cannot fathom the possibilities of Zaplee

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Works With Any Phone

Use Zaplee with Skype, GoogleTalk, VoIP, SIP, landline, or mobile phone.

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Customizable Greetings

Create custom greetings based on business and non-business hours. Don’t like recording your own voice? Use our text-to-speech function to create greetings in male or female voices with various accents.

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Local and Toll-Free Numbers

Zaplee can assign you a local number in over 40 countries, and thousands of cities. Want a toll-free / 800 number? Zaplee can provide that too!

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Call Routing

Route calls based on the departments and employee extensions that you create, or based on who’s available at particular hours. Give your customers the option to use a dial by name directory.

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Call Forwarding

Send calls to anywhere in the world. Calls can be forwarded to Skype, GoogleTalk, VOIP, landlines or mobile phones.

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Voicemail to Email Notifications

Miss a call? Receive an email with the voicemail audio file and listen to it directly from your email client − anywhere, any time.

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Multi-Call Capability

Don’t be limited by your ability to accept multiple calls. With Zaplee, you can accept an unlimited number of calls at a time.

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Screen Your Calls

Zaplee makes it easy to filter out unnecessary calls. Don’t pick up the phone until you’ve seen the Caller ID and/or Call Route.

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Call Reports | Data Visualization

Use our analytics-heavy approach to Call Reporting to craft the ultimate Customer Service strategy.

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Record Any Calls

Get an edge over your competitors by recording your client calls to improve your Customer Experience strategy.

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Personalize Your Hold Music

Keep your customers engaged while they are on hold, by using personalized hold music, or a custom message.

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Distribute Your Calls Automatically

Got a call center? Zaplee will automatically route your calls to the appropriate (or available) agent.