Top of the Line Features
Your mind cannot fathom the possibilities of Zaplee
Works With Any Phone
Use Zaplee with VoIP, SIP, landline, or mobile phone.
Customizable Greetings
Create custom greetings based on business and non-business hours. Don’t like recording your own voice? Use our text-to-speech function to create greetings in male or female voices with various accents.
Local and Toll-Free Numbers
Zaplee can assign you a local number in over 40 countries, and thousands of cities. Want a toll-free / 800 number? Zaplee can provide that too!
Call Routing
Route calls based on the departments and employee extensions that you create, or based on who’s available at particular hours. Give your customers the option to use a dial by name directory.
Call Forwarding
Send calls to anywhere in the world. Calls can be forwarded to VOIP, landlines or mobile phones.
Voicemail to Email Notifications
Miss a call? Receive an email with the voicemail audio file and listen to it directly from your email client − anywhere, any time.
Multi-Call Capability
Don’t be limited by your ability to accept multiple calls. With Zaplee, you can accept an unlimited number of calls at a time.
Screen Your Calls
Zaplee makes it easy to filter out unnecessary calls. Don’t pick up the phone until you’ve seen the Caller ID and/or Call Route.
Call Reports | Data Visualization
Use our analytics-heavy approach to Call Reporting to craft the ultimate Customer Service strategy.
Record Any Calls
Get an edge over your competitors by recording your client calls to improve your Customer Experience strategy.
Personalize Your Hold Music
Keep your customers engaged while they are on hold, by using personalized hold music, or a custom message.
Distribute Your Calls Automatically
Got a call center? Zaplee will automatically route your calls to the appropriate (or available) agent.